Shipping & Delivery Policy
Shipping & Delivery Policy
At Glow & Go Sydney, we aim to deliver your order as efficiently and reliably as possible. Below you will find all relevant information regarding our shipping and delivery process.
Processing Time
-
Orders are processed within 1–3 business days
-
Once your order has been shipped, you will receive a confirmation email with tracking information
Please note that processing times may be extended during high-demand periods.
Delivery Time
-
Estimated delivery time: 3–7 business days, depending on your location
Important:
-
Delivery times are estimates and not guaranteed
-
Delays may occur due to logistics providers, peak periods, or customs procedures
Shipping Method & Origin
-
All orders are shipped directly from our international supplier
-
In most cases, shipments originate from Asia (China)
As a result:
-
Customs duties, import taxes, or additional fees may apply depending on your country
-
These charges are the responsibility of the customer
Shipping Costs
-
Shipping costs are calculated and displayed at checkout
-
Costs depend on:
-
Destination
-
Package weight
-
Selected shipping method
-
Responsibility for Shipment
-
If tracking confirms that the package has been delivered, responsibility transfers to the customer
-
Customers must ensure that their shipping address is correct and complete
Important:
-
Address errors must be reported within 24 hours after placing the order
-
We are not responsible for delivery issues caused by incorrect or incomplete addresses
Additional Notes
-
We are not liable for delays caused by customs clearance or courier services
-
In rare cases, tracking updates may take time to appear after shipment
-
Lost or delayed packages must be reported with valid tracking details
Support
For any questions regarding shipping or delivery, please contact us:
Business Name: Glow & Go Sydney
Email: info@glowgosydney.com