Terms & Conditions


Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Glow & Go Sydney. By using our website and placing an order, you agree to be bound by these terms.

1. Applicability

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, images, and information are accurate and up to date. However:

  • Minor discrepancies, typographical errors, or variations may occur

  • Product colors may slightly differ due to screen settings

  • We reserve the right to correct any errors without prior notice

3. Orders & Payment

  • Orders are processed only after full payment has been received

  • Available payment methods may vary depending on your location

  • Customers are responsible for selecting and verifying the correct payment method

We reserve the right to cancel or refuse any order in case of suspected fraud or misuse.

4. Processing & Delivery

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our international supplier

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays caused by logistics providers, customs, or external factors are beyond our control

5. Returns & Cancellations

For detailed information regarding returns, please refer to our Return Policy.

  • Orders can only be cancelled within 24 hours after purchase

  • After this period, orders are processed and cannot be cancelled

6. Liability

  • Glow & Go Sydney is not liable for loss or damage during shipping if the tracking confirms delivery

  • Customers are responsible for providing accurate shipping information

  • Incorrect addresses leading to delivery issues are the responsibility of the customer

7. Intellectual Property

All content on this website, including but not limited to:

  • Texts

  • Images

  • Logos

  • Branding

is the property of Glow & Go Sydney and may not be used, copied, or distributed without prior written consent.

8. Complaints Procedure

If you have a complaint, you can contact us via email:

Email: info@glowgosydney.com

We aim to respond within 5 business days and resolve issues efficiently.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.

Additional Provisions (Business Protection)

  • We reserve the right to modify these Terms & Conditions at any time

  • Continued use of the website implies acceptance of updated terms

  • In case of disputes, we aim to resolve them amicably before legal action